1. Customers may request a return within 30 calendar days after receiving their order. To be eligible for a return, the Hip-Hop & Streetwear Clothing product must be unused, unworn, in its original condition, and returned with original packaging, tags, accessories, and included materials where applicable.
2. Return Address
12588 Carmel Creek Rd Unit 26
San Diego, CA 92130
3. Before returning any item, customers must contact customer service to obtain return authorization and return instructions. Unauthorized returns may not be accepted.
4. Returns may not be accepted for:
Clothing damaged due to misuse or improper handling.
Clothing showing signs of excessive wear, alteration, or modification.
Clothing that has been washed, stained, damaged, or otherwise used beyond reasonable inspection.
Products returned beyond the 30-day return period.
Items missing original packaging, tags, or included accessories where applicable.
5. Customers are responsible for return shipping costs if:
The item is no longer wanted.
The wrong clothing product or size was ordered by the customer.
The customer ordered the incorrect quantity.
The customer provided an incorrect shipping address.
The product is returned without any quality-related issue.
If the return is caused by a defective product, shipping damage, or an incorrect item shipped, the reasonable return shipping cost will be covered.
6. All returned products will be inspected after arrival. Returns that do not meet the return requirements may be refused or partially refunded where permitted by applicable law.
7. Once the returned item has been received and approved after inspection, refunds will be processed to the original payment method within approximately 3 business days. Processing times by financial institutions may vary.
8. Eligible Hip-Hop & Streetwear Clothing products may be exchanged for the same item if the original product is defective, damaged during shipping, or incorrectly shipped.
9. If an order arrives damaged or an incorrect clothing product is received, customers should contact customer service within 7 days of delivery and provide photographs of the product and packaging for review.
10. Return and refund questions may be submitted through the customer service contact channels available on vitiflo.shop.